• Due to the custom fabrication of the Products returns will not be accepted. 

Items that are non-refundable:

1. 360 Photo Booth Platforms and Cases

2. Full System Photo Booth Packages

3. Photo Booth Shells and Cases

4. Photo Printers (Primera iP60, Sinfonis CS2, DNP RX1, DNP 620A, DNP DS40)

5. Any products with custom graphics which include backdrops, enclosures, inflatable enclosures, custom vinyl logo prints.

Warranty: Our photo booth platforms, photo booth shells, photo booth systems, and mirror booth products come with a 1-year manufacturer's warranty. In the event that any part fails, please contact our support team on our contact page and we will work with you to resolve the issue.

Shipping Disclaimer: By opting out of the signature requirement for delivery ("NO Signature" request), you acknowledge and agree that ATA Photobooths is not liable for any missing or stolen packages. Choosing to proceed without a signature implies your acceptance of this release of liability.

Return Policy:

We accept returns within 7 days of product receipt, provided the item is in its original packaging and condition. Initiate your return by emailing or messaging us through our contact page.

Return Conditions:

• Merchandise must be unused and unaltered to be eligible for return or exchange.
• Returns must be in the original packaging.
• Contact us within 48 hours of receiving your product to initiate a return.

Return Fees:

• A 20% restocking fee plus shipping costs will be deducted from your refund.
• Incorrect or Defective Shipments:
• Items must be returned within 48 hours of receipt for a refund.
• Products should be in new condition and original packaging.

Refund Process:

• We'll inspect the returned item upon receipt.
• If approved, refunds are processed to your original payment method,
• such as a credit card. The timeframe for receiving the credit depends
• on your card issuer's policies.

Change of Mind:

• We understand you may change your mind. However, we only refund items not listed above.

Damaged Shipments:

• Report damages within 48 hours of receipt and provide photos within 2 days.
• Replacement requests for damages not reported within this timeframe may be declined.
• We're not responsible for lost revenue due to shipping damages. For claims, provide photos of the package and contents as received.
  General Return Conditions:

Email or message us within 48 hours of receiving your product to request a return.

Refunds will be the purchase amount minus shipping fees and the 20% restocking fee, with return shipping at your expense.

Buyer's Remorse Policy

We understand that sometimes, despite careful consideration, a purchase may not feel like the right decision afterward. This feeling, commonly known as buyer’s remorse, is when a customer reconsiders a purchase due to a change of mind, personal preferences, or unexpected circumstances. To support our customers in such situations, we offer a Buyer’s Remorse Policy with guidelines for returning items and applicable fees.

• What is Buyer’s Remorse?
  Buyer’s remorse is a change of mind about a purchase decision, typically when there is no issue with the product itself, but rather a shift in the customer’s needs or preferences. It’s normal to feel this way occasionally, and our policy is here to provide options.
•  Eligibility for Return
  Purchases made with buyer’s remorse in mind may be returned as long as items are in new, unused condition, in their original packaging, and include all accessories and documentation.
• Return Window: Returns must be initiated within 3 days] of the purchase date.
  Proof of Purchase: A receipt or other proof of purchase is required for all returns.
• Restocking Fee
  All eligible returns for buyer’s remorse will incur a restocking fee of 20% of the purchase price. This fee helps cover the costs associated with processing and handling returns.
  The restocking fee will be deducted from the final refund amount.
• Return Process
  Contact Us: To start a return, please reach out to our customer support team at [contact details]. You will receive a Return Authorization number and return instructions.
  
  Shipping Costs: The customer is responsible for any return shipping costs, except in cases where the product was defective upon delivery.

Refund Policy
Refund Amount: Refunds will be issued minus the restocking fee and any original shipping charges.

Exchanges
Customers interested in exchanging an item may contact us within the return window. Exchanges may be subject to availability and applicable fees.

We value your satisfaction and are here to help if you experience buyer's remorse. If you have any questions or concerns, please don’t hesitate to reach out.

 

Refunds:

• Once we receive your item, we will inspect it and notify you that we have received your returned item.
• If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Return Exceptions:

• Merchandise that has been used or altered will not be accepted for return or exchange.
• All items are subject to a 20% restocking fee, which will be deducted from your refund. The original shipping and handling fees will not be refunded.

Late or Missing Refunds:

• If you haven't received a refund yet, first check your bank account.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you've done all of this and you still have not received your refund yet, please contact us at [email address].

Sale Items:

• Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges/Replacements:

• We only replace items if they are defective or damaged.
• When receiving replacement parts for your product, they will be sent through regular ground shipping
• Should you wish to receive your parts sooner, you have the option to pay an additional fee for expedited shipping.
• If you need to exchange an item for the same item, send us an email at [email address] and send your item to the following address: 12345 Mills Ave. Unit 28 Chino CA, 91710 

Gifts:

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns:

• To return your product, you should mail it to: ATA Industries12345 Mills Ave. Unit 28 Chino, CA 91710
• A Return Merchandise Authorization (RMA) is required to make the return valid. Usually, the invoice number is used as the RMA.

International Shipping: