Use this guide if you are upgrading or switching to a new device (iPad/Tablet/etc.) and it does not fit your current photobooth faceplate.
Model / Product: Photobooths
Issue Title: New device is a different size and does not fit the current faceplate
Symptoms
- The new device is larger or smaller than the original device.
- The device does not fit the faceplate opening on the photobooth.
Before You Start (Quick Check)
- Identify your photobooth model (Sapphire Flare/Roamer/POSH, Lumia, Eco, Marquee, M1).
- Confirm the fit issue type:
- Device is larger than the faceplate opening (won’t fit inside).
- Device is smaller than the faceplate opening (fits loosely / leaves gaps).
Step-by-Step Resolution
A) If your new device is larger than the faceplate opening
- Order the correct replacement faceplate (model-specific)
- Sapphire Flares / Roamers / POSH: Faceplate Replacement (POSH/Flare/Ring Roamer)
- Lumia: Face Panel Conversion Kit (Lumia)
- Eco / Marquee: Contact support to order a new head unit sized for your device — help@ataphotobooths.com
- Confirm the available size option on the product page
- Select the faceplate size that matches your new device.
- If you are unsure which size to choose, email support before purchasing.
B) If your new device is smaller than the faceplate opening
- Choose one of these options
- Option 1: Order an adapter plate (recommended when you want to keep your current faceplate style).
- Option 2: Order a new faceplate that matches your smaller device.
- Order the correct part for your model
- Sapphire Flares / Roamers / POSH: Faceplate Replacement (POSH/Flare/Ring Roamer)
- Lumia / Marquee / M1 / ECO: Faceplate Conversion Kit (Lumia/Marquee/M1/ECO)
Helpful Tips
- If your device is close to the opening size, a conversion kit or adapter plate is usually the cleanest fix.
- For the fastest support, include your photobooth model and the exact device model you’re switching to.
Escalation Notes
If you are confused or need clarification on which faceplate/adapter you need for your new device size, contact ATA Photobooths support.
Email: help@ataphotobooths.com
































