DNP WCM Plus Module Wireless Printing Format Error

Photos print in the wrong format (stretched / cropped)

Quick checklist to correct 2×6 or 4×6 print formatting from the WCM server and your booth software.

http://192.168.4.1

Copy

WCM Server

Connect your device to the WCM’s Wi-Fi, then open WCM Server at http://192.168.4.1.
If the page won’t load, confirm you’re on the WCM network.
If the Wi-Fi-network asks for a password, use: dnp12345
In Printers, select the connected printer and open Settings.
Under Print Formats / Media, check the desired format(s) (e.g., 2×6) and
uncheck all others, then click Save.

☑ 2×6 (desired)

4×6

6×8

Tip: You can save more than one printing size

(Optional) From the WCM server, run Print Test Page.
This confirms the server and driver mapping are correct.
(Optional) To connect to another Wi-Fi, go to the Wi-Fi tab on the server and connect to the desired one.
In your booth software, set the layout/template to 2×6/4×6 and print again.
Template and driver size must match. Mismatches cause stretch/crop.

Expected result: 2×6 photo strips render without stretching or partial cropping.

Model / Product WCM Module — 2×6

Issue Photos printed in incorrect / unwanted format

Symptoms Strips stretched or half of the image cut off

Likely Cause Incorrect print format on WCM server or booth software

If the WCM server is set to 4×6 while your template is 2×6 (or vice-versa), the driver scales/crops to fit, causing distortion.

Escalate to Tier 2: Attach screenshots of WCM Printer Settings, driver media size, and booth software layout settings.

Still stretched? Re-save the template at native 2×6, ensure no “fit to page” option is enabled in software/driver.
Wrong orientation? Match portrait/landscape on both WCM and template.
Borderless issues? Disable driver auto-expand/borderless if it clips the edges.
Not printing? Reboot the printer and reinitiate the connection to the Photobooth.