How to fix LED Lights not turning on

ATA Photobooths – Troubleshooting Guide

Symptoms

• When the booth turns on, the LED lights do not turn on
• Only one side turns on

Possible Causes

• Turned off via LED remote
• AC power cables loose/unplugged
• LED lights are damaged
• AC power supply is off

Step-by-Step Resolution

1. Confirm the LED remote is on and controlling the lights
   • Locate the LED remote and make sure it is powered on (replace battery if needed).
   • Aim the remote toward the LED receiver area and press ON.
   • Press Brightness + a few times (lights can be on but dimmed all the way down).
   • If only one side turns on, press OFF then ON again to re-sync.
2. Reseat the LED AC power cable (power reset)
   • Turn the booth OFF.
   • Unplug the AC power cord for the LED lights (use the reference picture for the correct cable).
   • Wait 10 seconds, then plug it back in firmly.
   • Turn the booth ON and test the LED remote again.
3. Check the LED power supply is ON (blue light check)
   • Locate the LED power supply for the Lumia LEDs.
   • Confirm the blue indicator light is present:
     • Blue light ON = power supply is on
     • No blue light = power supply is off or not receiving power
   • If there is no blue light:
     • Verify the power supply is plugged into a working outlet/power strip.
     • Try a different outlet or a different port on the power strip.
     • If the power strip has a switch, confirm it is turned ON.
   • Once the blue light is on, re-test the LED remote.
4. If only one side turns on, check for a loose connection on the non-working side
   • Turn the booth OFF.
   • Inspect the LED connectors for the side that is not lighting up.
   • Re-seat any loose connectors gently but firmly.
   • Turn the booth ON and test again.

Escalation Notes