ATA Photobooths – Troubleshooting Guide

Follow this guide if videos are not playing on your POSH column screen.

Model / Product: POSH

Issue Title: Videos Not Playing on POSH Column Screen

Symptoms

In ata.local, the video folder does not appear in the video source list

Pressing Start does not play any media

An error appears when attempting to start the video player

Possible Causes

Media files are not placed inside their own folder within the playlists folder on the USB flash drive

The POSH column PC did not properly read the USB flash drive

Videos are not located inside the playlists folder on the column screen computer

Step-by-Step Resolution

Confirm correct folder structure on the USB drive

Insert the USB flash drive into a computer.
Open the USB drive and locate the playlists folder.
Inside playlists, make sure your videos are placed inside their own dedicated folder (not loose files).
Example structure:
USB Drive → playlists → MyVideoFolder → video files

Reconnect the USB drive to the POSH column computer

Safely eject the USB drive.
Unplug the USB drive from the POSH column computer.
Wait 5–10 seconds, then plug the USB drive back in.
Open the media dashboard and refresh the video source list.

Verify video file format compatibility

For best results, convert all videos to .mp4 format.
Other common video formats may work, but .mp4 is recommended for reliability.
Avoid uncommon or high-compression codecs that may not be supported.

Confirm videos are on the column screen computer

Ensure the USB drive is being read by the POSH column PC.
Confirm the videos are accessible and visible within the playlists directory.
If needed, restart the column screen computer and check again.

Helpful Tips

Keep folder and file names simple (no special characters).

Use shorter video clips when testing to confirm playback.

Always safely eject the USB drive before removing it from a computer.

Escalation Notes

If you have completed all steps above and videos still do not play on your POSH column screen, please contact ATA Photobooths support for further assistance.