Returns & Shipping Policy

Non-Returnable Items

Due to the custom fabrication of our products, returns are not accepted for the following:

360 Photo Booth Platforms & Cases
Full System Photo Booth Packages
Photo Booth Shells & Cases
Photo Printers (Primera iP60, Sinfonis CS2, DNP RX1, DNP 620A, DNP DS40)
Any products with custom graphics (including backdrops, enclosures, inflatable enclosures, custom vinyl logo prints)

Shipping Policy

Buyers will be responsible for paying for shipping costs for returning your item.
All shipping costs are non-refundable.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guaranteee that we will receive your returned item.
Disclaimer: We are not responsible for any upcoming events or circumstances beyond our control.
For incorrect or defective shipments, the item must be returned in new condition and packaging within 48 hours of receiving it in order to be eligible for a refund.
If your shipment arrinves damaged, please report it within 48 hours of recieving the product and provide photos within 2 days. It’s important to note that we cannot be held responsible for any lost revenue resulting from damages cause be the shipping carrier.

International Orders

International customers are solely responsible for any customs duties, import taxes, VAT, tariffs, clearance fees, brokerage fees, or other charges required by their country, customs authority, or shipping carrier. These charges are not included in the purchase price or shipping cost unless explicitly stated otherwise.

All shipping and transit times provided are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier delays, weather conditions, or other factors beyond our control.

We strongly recommend purchasing shipping insurance for the full value of the order. ATA Photobooths is not responsible for uninsured loss, damage, or delay that occurs during international transit.

Customers are also responsible for verifying that the product is compatible with their local electrical standards, including voltage and plug type, prior to use. ATA Photobooths is not liable for damage or performance issues caused by improper voltage compatibility

3-Day Inspection Period

If you notice any issues (missing items, damages, or malfunctions), please let us know within this window, we’ll cover all costs, including replacements or refunds if needed. After 3 days, our standard warranty will apply.

Warranty

All photo booth platforms, shells, systems, and mirror booth products include a 1‑year manufacturer’s warranty.

If a part fails, contact our support team via our
Contact Page and we will work with you to resolve the issue.

For customers outside the USA, see International Warranty & Service below for coverage, shipping responsibilities, and the effective date.

Shipping Disclaimer

If you opt out of signature‑required delivery (“No Signature” request), ATA Photobooths is not responsible for any
lost or stolen packages. Proceeding without a signature constitutes acceptance of this liability release.

Return Eligibility

We accept returns only if:

The product is unused, unaltered, in original packaging, and in new condition.
You contact us within 48 hours of receiving your order to initiate a return.

Return Window: 7 days from product receipt.

Buyer’s Remorse Policy

We understand that sometimes, despite careful consideration, a purchase may not feel like the right decision afterward.
This feeling, commonly known as buyer’s remorse, is when a customer reconsiders a purchase due to a change of mind,
personal preferences, or unexpected circumstances.

Eligibility for Buyer’s Remorse Returns

Items must be in new, unused condition, in original packaging, and include all accessories and documentation.
Return must be initiated within 3 days of purchase.
A receipt or proof of purchase is required.

Restocking Fee

All eligible returns for buyer’s remorse will incur a 20% restocking fee.
The restocking fee will be deducted from the final refund amount.

Return Process

Contact us at [email protected] for a Return Authorization (RMA) number and instructions.
Customer is responsible for return shipping costs (except in cases where the product was defective upon delivery).

Refund Policy

Refunds will be issued minus the restocking fee, any original shipping charges, and—if applicable—the fee below:

Merchant Processing Fee: For orders that are canceled and refunded, the non‑refundable payment
processing fee charged by our payment provider will be deducted from the refund amount. This is because payment
processors do not return these fees to us once a transaction has been completed.

Exchanges

Exchanges for buyer’s remorse are subject to availability and applicable fees.

Return Fees

Restocking Fee: 20% of purchase price.
Shipping Costs: Original shipping fees are non‑refundable; return shipping is the customer’s responsibility.
Merchant Processing Fee: See Refund Policy above.

Incorrect, Defective, or Damaged Items

Report issues within 48 hours of receipt and provide photos within 2 days.
Items must be returned in new condition with original packaging.
We are not responsible for lost revenue due to shipping damages.

Refund Process

Returned items are inspected upon receipt.
If approved, refunds are issued to your original payment method, minus applicable fees (restocking, merchant processing, and shipping).
Refund processing times vary by your payment provider.

Improper Use & Damage

Damage caused by misuse, negligence, or failure to follow provided instructions is not covered under warranty. Examples include:

Incorrect power source/voltage (e.g., using a 24V battery instead of 12V).
Unauthorized modifications or repairs.
Improper handling or environmental damage.

Customers are responsible for repair/replacement costs and shipping both ways if damage results from improper use.

International Warranty & Service (Outside USA)

Effective for international orders placed on or after October 30, 2026. Earlier orders remain subject to the warranty terms provided at the time of purchase.

Customers outside the USA receive a 1-year limited manufacturer’s warranty on our photo booth platforms, shells, systems, and mirror booth products for defects in materials or workmanship.

What ATA covers: Approved replacement parts, repair labor performed by ATA Photobooths, and remote troubleshooting for covered manufacturing defects.
International shipping and fees: The customer is responsible for international shipping in both directions, including shipments of defective components, replacement parts, and repaired products, plus any customs duties, import taxes, VAT, clearance fees, and brokerage fees, unless ATA agrees otherwise in writing or applicable law requires otherwise.
Service process: Contact our support team with your name, email address, order number, a description of the issue, and relevant photos or video. We will troubleshoot remotely first and, when practical, send an approved replacement component with installation guidance instead of requiring the entire booth to be returned. An RMA is required before returning equipment.
Exclusions: Damage caused by misuse, negligence, accidental damage, incorrect voltage, improper installation, unauthorized repairs or modifications, or incompatible parts or accessories is not covered.

Arrival issues: The 3-Day Inspection Period above remains available to international customers. Its coverage for missing items, damage, or malfunctions reported within that period takes priority over the international warranty shipping charges described here.

These terms do not limit rights or remedies that cannot be excluded under applicable law.

Return Address

ATA Photobooths
3827 Wacker Dr.
Mira Loma, CA 91752

An RMA (Return Merchandise Authorization) is required for all returns.

Contact

Questions about returns, shipping, or RMAs? Email us at
[email protected] or use our Contact Page.

Returns & Shipping Policy Previous version (August 2025 PDF); current policy appears above

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